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成功的道歉

1883099-f45e258afd535103.jpg好的道歉,要先讓雙方地位「打平」,再把是否「寬恕」的權力,交給受害者
成功的道歉,關鍵在於加害者必須將自己轉換成受害者,讓受害的一方感到你也受到同等程度的傷害。
只要在第一時間表示「誠心」的道歉,通常可以避免傷害繼續擴大。
 Businessweek

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